The workflow
A policy you can explain at a glance.
Each rule puts the routine outcome beside the moment that needs your judgment, so the boundary is visible before anything is connected.
Describe the case
Name the policy and record which refund requests it covers.
Choose ordinary handling
Select the straightforward outcome your team wants to follow.
Set the sensitive boundary
Choose how unusual or risky requests pause for owner attention.
Owner control
Turn a rule off without losing its shape.
Your rules stay saved to your account when disabled, so you can pause a policy and return to the same configuration later.
A few things to know
Start with a blank workspace.
Do I need a store or subscription first?
No. Create an account and define rules directly. Purlwatch does not invent store, inbox, or subscription records for a new owner.
What can I manage here?
This workspace is intentionally focused on refund-handling rules: their ordinary outcome, sensitive escalation behavior, and enabled state.
Ready to set the boundary?
Your first account starts with an honest empty state.